Back to leaderboardLast snapshot: Nov 7
Ivan D.
Senior Manager T2
Professional Summary Support leader with 10+ years in IT and 5+ years managing global teams. Proven record of reducing costs while raising CSAT, scaling operations across multiple geographies, and introducing automation to deflect 20% of tickets. Strong track record in building high-performing teams (40+ FTE), leading strategic support migrations, and partnering with product and engineering to improve customer experience and retention.
🇷🇸Belgrade, Serbia$25/hr90% JSSSince Nov 2025
Earnings and projects
MRR
$4,281$4.3k
Last 6 months ÷ 6
World#7,103 / 412,157 / 412k
🇷🇸Country#73 / 4,015 / 4,015
Revenue, last 30 days
$4,300$4.3k
Last 6 months: $26k
World#7,185 / 412,157 / 412k
🇷🇸Country#78 / 4,015 / 4,015
Total earnings
$45,804$46k
Billed in all: $49,259$49k
World#81,677 / 412,157 / 412k
🇷🇸Country#1,165 / 4,015 / 4,015
Per project
$22,902$23k
$13k in the last 6 months
World#4,762 / 412,157 / 412k
🇷🇸Country#60 / 4,015 / 4,015
Projects, last 6 months
2
0% fixed100% hourly
World#88,921 / 412,157 / 412k
🇷🇸Country#736 / 4,015 / 4,015
Projects in all
2
0% fixed100% hourly
World#328,889 / 412,157 / 412k
🇷🇸Country#3,437 / 4,015 / 4,015
Earnings, last 30 days
$49.3k+$4.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
Skill rankings: Top 0.65% in Customer Service
Top 1% in 3 of 5 skills, ranked by MRR among everyone on Upwork with the skill.
- #38Technical Project Management1,684 freelancers · 🇷🇸 #2Top 2%🇷🇸#2 of 13
- #40Tech & IT2,238 freelancers · 🇷🇸 #1Top 2%🇷🇸#1 of 11
- #46Phone Communication6,538 freelancers · 🇷🇸 #1Top 0.70%🇷🇸#1 of 16
- #98Technical Support11,267 freelancers · 🇷🇸 #1Top 0.87%🇷🇸#1 of 48
- #241Customer Service37,167 freelancers · 🇷🇸 #1Top 0.65%🇷🇸#1 of 108