Frenzess Viviene N.

Customer Service & Tech Support | Information Analysis, Data Analysis

PROFILE I am an experienced professional with a strong background in customer service, account management, and data analysis. Skilled in managing high volumes of inquiries and tickets, resolving billing disputes, and overseeing email and text message marketing campaigns. Proven ability to communicate effectively with offshore and onshore teams, collaborate with suppliers, and achieve service targets. Adept at providing excellent customer support, resolving complaints, and ensuring customer satisfaction.