MaryAnn S.
SaaS Onboarding, CX, & Product Enablement Specialist
I simplify complex technology through clear systems, AI-driven workflows, and user-friendly processes. I build onboarding flows, customer experience frameworks, and documentation that help teams and customers connect more easily with SaaS and AI-powered tools. I bring deep experience supporting businesses with platform setup, policy compliance, and resolving technical blockers across tools like Meta Business Manager and Google systems. My background includes working with hundreds of businesses at a Meta Partner company and being recognized as a Top 3 Icon on G2.com for my software insights. I help teams reduce friction, improve product adoption, and create processes users trust. If you need a strategic partner who can turn complexity into clarity and strengthen how your product or operations run, I’m here to support your next project.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.2k
Billed in all: $6,437$6.4k
$4.2k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 12% in UX Writing
Ranked by MRR among everyone on Upwork with the skill.
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- #44Product Documentation229 freelancers · 🇺🇸 #8Top 19%🇺🇸#8 of 28
- #46Customer Experience Management Software165 freelancers · 🇺🇸 #9Top 28%🇺🇸#9 of 37
- #58Product Onboarding227 freelancers · 🇺🇸 #9Top 26%🇺🇸#9 of 28
- #86UX Writing730 freelancers · 🇺🇸 #30Top 12%🇺🇸#30 of 195
- #121End User Technical Support418 freelancers · 🇺🇸 #13Top 29%🇺🇸#13 of 36
- #134Communication Strategy731 freelancers · 🇺🇸 #47Top 18%🇺🇸#47 of 216