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MaryAnn S.
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MaryAnn S.

SaaS Onboarding, CX, & Product Enablement Specialist

I simplify complex technology through clear systems, AI-driven workflows, and user-friendly processes. I build onboarding flows, customer experience frameworks, and documentation that help teams and customers connect more easily with SaaS and AI-powered tools. I bring deep experience supporting businesses with platform setup, policy compliance, and resolving technical blockers across tools like Meta Business Manager and Google systems. My background includes working with hundreds of businesses at a Meta Partner company and being recognized as a Top 3 Icon on G2.com for my software insights. I help teams reduce friction, improve product adoption, and create processes users trust. If you need a strategic partner who can turn complexity into clarity and strengthen how your product or operations run, I’m here to support your next project.

🇺🇸Charlotte, United States$100/hr100% JSS5.00 (1)Since Nov 2025

Earnings and projects

MRR
$708

Last 6 months ÷ 6

World#63,168 / 412k
🇺🇸Country#9,802 / 62.1k
Revenue, last 30 days
$0

Last 6 months: $4.2k

Total earnings
$6.1k

Billed in all: $6.4k

World#237,904 / 412k
🇺🇸Country#37,568 / 62.1k
Per project
$6.1k

$4.2k in the last 6 months

World#28,362 / 412k
🇺🇸Country#4,684 / 62.1k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇺🇸Country#16,472 / 62.1k
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇺🇸Country#53,151 / 62.1k

Earnings, last 30 days

$6.4kNothing earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$6.3k$6.4k$6.5k$6.6kOct 8Oct 23Nov 7

Skill rankings: Top 12% in UX Writing

Ranked by MRR among everyone on Upwork with the skill.

  1. #21Process Integration100 freelancers · 🇺🇸 #5Top 21%
  2. #34Technical Copywriting235 freelancers · 🇺🇸 #13Top 14%
  3. #44Product Documentation229 freelancers · 🇺🇸 #8Top 19%
  4. #46Customer Experience Management Software165 freelancers · 🇺🇸 #9Top 28%
  5. #58Product Onboarding227 freelancers · 🇺🇸 #9Top 26%
  6. #86UX Writing730 freelancers · 🇺🇸 #30Top 12%
  7. #121End User Technical Support418 freelancers · 🇺🇸 #13Top 29%
  8. #134Communication Strategy731 freelancers · 🇺🇸 #47Top 18%