Brady T.

Salesforce, AI enablement, systems implementations, and the operations work that makes them stick. Twelve years across enterprise technology and executive decision-making; including three successful AI implementations, a four-country Service Cloud launch as sole BSA for a $1.5B retailer, and a first-ever PSA implementation delivered end to end. I help companies turn messy systems, scattered data, and unclear requirements into clean, scalable operations. My career has been delivering meaningful results at the intersection of technology, revenue, and strategic decision-making. Let me show you how connecting those threads can transform your operations. SALES & REVENUE OPERATIONS (SALESOPS / REVOPS) Sole owner of sales ops for a 150-person consulting firm: forecasting, compensation design, territory planning, segmentation. Rebuilt forecasting from 20 hrs/week of manual work to 2, cut forecast MAPE 50%, and built a revenue/margin prediction model accurate to 0.1%. - Forecasting rebuilds and pipeline hygiene - Compensation, territory, and segmentation design - CRM reporting and executive revenue dashboards - ETL automation and data cleanup SALESFORCE CONSULTING & OPTIMIZATION 12+ Salesforce projects. Sole BSA on a Service Cloud launch across Switzerland, Poland, Taiwan, and Slovenia for a $1.5B retailer — integrated to SAP S/4HANA, Tableau, and Microsoft SSO. - Admin-as-a-Service (managed) - Configuration and automation (Flows, validation rules, routing) - Data migration and data model optimization - Requirements discovery, functional specs, BRDs - Org cleanup and backlog reduction AI ENABLEMENT AND IMPLEMENTATION Implemented Salesforce Einstein AI (predictive scoring, sentiment analysis) with a 4% close-rate lift and 50% MAPE reduction. Directed org-wide Microsoft Copilot adoption. Salesforce Agentforce AI Specialist certified. Currently building and shipping features on a production AI application using AI-assisted development tooling. - Agentforce and Einstein implementation - AI adoption strategy and rollout - Use-case identification and feasibility assessment CHANGE MANAGEMENT AND SYSTEMS IMPLEMENTATION Led a 200-person firm's first PSA implementation end to end — vendor selection through post-go-live hyper-support, eleven months. Delivered real-time project financials for the first time in company history and cut invoice processing 20%. - Vendor selection and requirements definition - End-to-end implementation management - Change management, training, and adoption design - Agile/Jira rollout and PMO process FRACTIONAL BUSINESS OPERATIONS VP and Chief of Staff experience: P&L ownership, 20+ person org across three departments, 200%+ YOY ARR growth, board-level reporting. - OKR development and facilitation - Strategic planning and operational alignment - Executive and board decision support - Project recovery and operational triage - Vendor management and contract negotiation WHY CLIENTS WORK WITH ME 1. Senior-level expertise without senior-level overhead 2. I've owned the P&L, not just advised on it 3. Enterprise experience applied to startups, SMBs, and global teams 4. Flexible engagement: hourly, project, or managed service 5. Clear documentation and clean handoffs Send me a message with your project details. I’m happy to provide a brief assessment or recommend the best starting point. If my recommendation is "someone other than me," I'll be the first to tell you.