Vanessa T.

PROFESSIONAL PROFILE ​Versatile professional with over 10 years of experience spanning customer operations, recruitment, and specialized software management. Expert in navigating high-pressure environments, from resolving complex financial disputes to managing end-to-end talent acquisition. Technically proficient in a wide array of CRM, financial, and real estate-specific platforms, with a proven ability to adapt to new technologies and streamline business processes. ​CORE COMPETENCIES ​Recruitment: Full-cycle Recruitment, Candidate Sourcing, Interviewing, Onboarding. ​Specialized Software: Real Estate Management Systems, Zendesk, Netsuite, Salesforce. ​Operations: Order Management, Inventory Auditing, Bank Dispute Resolution. ​Financial Tools: Stripe, Chargebee, PayPal, Amazon Seller Central. ​Communication: Escalation Management, Stakeholder Relations, Professional Correspondence. ​PROFESSIONAL EXPERIENCE ​RECRUITMENT SPECIALIST | 2025 – 2026 ​Executed full-cycle recruitment strategies, identifying and placing high-quality candidates across various departments. ​Utilized ATS platforms to manage candidate pipelines and improved time-to-hire metrics through efficient screening. ​Acted as a bridge between hiring managers and applicants to ensure a professional and transparent hiring process. ​REAL ESTATE SOFTWARE SPECIALIST | 2025 – 2026 ​Managed data entry, property listings, and client databases within specialized real estate management platforms. ​Ensured high levels of data integrity and provided technical support for platform-related inquiries. ​Streamlined digital workflows to improve the efficiency of property tracking and client communication. ​IBEX PHILIPPINES | 2019 – 2025 Order Specialist / Order Subject Matter Expert ​Managed and resolved complex bank disputes, protecting organizational revenue through diligent documentation. ​Oversaw inventory verification and collaborated with logistics teams to maintain stock accuracy. ​Provided tier-2 support for frontline teams, resolving escalated customer issues with a focus on first-contact resolution. ​Mastered a comprehensive tech stack (Zendesk, Netsuite, etc.) to optimize order fulfillment and support operations. ​EDUCATION ​Bachelor of Laws | Arellano University (2014 – 2015) ​AB Political Science | Rizal Technological University (2010 – 2014) ​LANGUAGES ​English (Professional) ​Tagalog (Native) ​