Prashant P.

Hi! I’m Prashant! A Virtual Assistant, Customer Support Specialist, and Operations Partner with with over 15 years of experience in the Shipping & Logistics industry, along with a Master’s degree in International Business and a Master’s degree in Supply Chain Management, I bring a strong blend of practical expertise and academic knowledge helping international business run smoothly behind the scenes. I specialize in Export & Import shipments, Customer Service, Billing & Admin Operations, managing Key Accounts customers, Export documentations, Co-ordinating with overseas network and clients globally, Preparing SOPs for smooth executions of the shipments, Preparing Gross Profit Reports and providing trainings - with a proven track record of managing complex tasks while keeping customers and teams happy. If you’re looking for someone who’s detail-oriented, proactive, and genuinely cares about both your business and your customers — I’m your person. ⚙️ What I Can Help You With ✅ Key Accounts Customers  Serve as the main point of contact for your Key Accounts customers, ensuring high customer satisfaction, retention and long term engagement with existing customers to ensure repeat business.  Negotiating best Freight rates from Liners (carriers) & Providing quotations as per customers expectations and provide Booking ( DO ) to customers.  Co-ordinate with Operations teams, Pricing teams, Custom clearance, Logistics Department and Sales teams to ensure smooth execution of export shipments.  Creating SOPs for International Clients and Operations Teams for hassle free freight forwarding process.  Generating monthly or Weekly Gross Profit Reports using Excel and Powerpoint presentations for existing clients and from cross selling logistics services. ✅ Customer Service Manager  Planning, co-ordinating and Execution of Shipment from Cargo readiness until the cargo reaches its final destinations.  Co-ordinating with Overseas Agents for taking approvals to provide confirmation in the International shipments.  Regularly update Shippers and Consignee or Agents the status of the shipments, providing carting details, arranging for clearance of Cargo and arranging of Transport.  Update Stuffing details, Shipped on Board details to both shippers and Consignees.  Monitoring SI cutoffs, Gate cutoffs, VGM cutoffs and providing Bill of Lading within the TAT to the Agents or Consignee. 💡 Why Clients Love Working With Me ✔ Human-first approach: Whether I’m handling a customer concern or managing your tasks, I treat your business like my own. ✔ Dependable & organized: I take initiative, communicate clearly, and deliver results - no chasing needed. ✔ Tech-savvy: From Cargowise to other softwares I adapt quickly to new systems. ✔ Problem-solver mindset: I don’t just “do tasks”, I find ways to improve the process. 🌏 Let’s Work Together If you need someone who can manage Key Account Customers , Customer Service Manager, Shipping Manager, Freight Manager and keep everything running smoothly, let’s connect. I’m open to long-term remote roles as a: Key Accounts Customers Virtual Assistant / Operations Coordinator Customer Service Manager / Billing Assistant Shipping Manager / Freight Manager Logistics co-ordinator or Manager 💬 Send me a message - I’d love to help you grow your business efficiently and with heart.