Diana N.

Healthcare Ops & Rev Cycle Consultant | SOP & Workflow Optimization

I am a bilingual (English/Spanish) healthcare and operations professional with over a decade of experience improving systems, streamlining workflows, and supporting teams across medical, dental, vision, and primary care environments. I specialize in scheduling, patient support, customer service, insurance verification, administrative assistance, and EMR systems such as EPIC, NextGen, and Athena. I’m also highly skilled in creating clear SOPs, documenting processes, and optimizing workflows to help organizations run more efficiently. My approach is grounded in transparency, professionalism, and empathy, ensuring reliable communication and high-quality results. I am passionate about helping teams operate smoothly, enhancing the customer and patient experience, and bringing structure to complex operational challenges. Whether you need ongoing support or help with a specific project, I bring organization, clarity, and solutions you can depend on.