AJ S.

Reliable Virtual Assistant | Ex-Hotel & Airline Customer Service (7+ Years) Hi! I’m AJ – I spent over 7 years working front-line in hotels and airlines in Indonesia, handling hundreds of guests every week with a smile (even when they were angry or in a rush). What that means for you: • I’m extremely calm & professional under pressure • Handled 100–300 customer interactions/day (in-person, phone, email, WhatsApp) • Managed reservations, scheduling, check-in/out systems, and guest databases daily • Created reports, updated room availability, coordinated with teams (housekeeping, F&B, ground staff) • Solved complaints & turned unhappy guests into repeat customers • Fluent in customer support tools, Google Sheets/Excel, and email management Now I bring that same 5-star service to help online business owners and coaches save time and keep their clients happy. Tools I’m great at: Google Workspace, Microsoft Office, Canva, Gmail, WhatsApp Business. Available 30–40 hours/week (WIB timezone – perfect for US evenings) Super fast responder | Obsessed with details | English & Indonesian fluent Let’s get those repetitive tasks off your plate so you can focus on growing your business. Message me or invite me to your job – happy to jump on a quick call! Best regards, AJ – Bekasi, Indonesia