Reymond T.

Customer Support & Credit Operations Specialist

I am a Customer Support & Credit Operations Specialist with extensive experience in banking, finance, telecom, and healthcare industries. I help businesses provide seamless customer experiences while managing complex financial and technical operations. What I do best: • Provide expert customer support via chat, email, and phone, resolving technical and billing issues efficiently. • Handle loan and credit operations, including account updates, credit limit adjustments, payment scheduling, and Credit Bureau reporting (CREFO Birojs – Latvia, Schufa – Germany). • Manage onboarding processes, document verification, and coordinate with Fraud/AML and IT teams using tools like JIRA, CRM systems (Navigator, IRIS, Salesforce). • Process pharmacy or insurance claims and prior authorizations in healthcare settings.