Maiden Dorothy E.

Need someone who can keep your customers taken care of and your daily operations organized? I can help. I’m a Virtual Assistant with hands-on experience in customer support, remote reception, scheduling, reservations, and day-to-day operations coordination. I help businesses stay organized, respond to customers promptly, and keep important tasks moving without constant supervision. Here’s how I can support your business: CUSTOMER SUPPORT & REMOTE RECEPTION Respond to customer inquiries through messages, email, and phone calls Handle questions, complaints, and service-related concerns professionally Provide clear instructions, updates, and follow-ups Maintain a helpful, professional customer experience VIRTUAL ASSISTANCE & ADMINISTRATIVE SUPPORT Data entry and record maintenance Updating spreadsheets, trackers, and internal records Organizing information and monitoring pending tasks General administrative assistance and documentation SCHEDULING & OPERATIONS COORDINATION Manage appointments, reservations, and schedule changes Coordinate staff schedules, room assignments, and customer transfers Follow up on maintenance requests and operational concerns Communicate updates between customers, staff, and management Track outstanding tasks and help ensure nothing gets overlooked RESERVATIONS & PROPERTY SUPPORT Respond to booking inquiries and reservation-related questions Assist with booking changes, check-in instructions, and customer requests Coordinate housekeeping schedules and room readiness Support daily property operations and guest communication TOOLS & WORKING STYLE I have experience using GoHighLevel and working with online trackers, spreadsheets, and digital communication systems. I’m comfortable learning new platforms and adapting to established workflows. You can expect clear communication, attention to detail, a calm approach to customer concerns, and a willingness to take ownership of assigned responsibilities. I’m comfortable working in fast-paced environments where priorities can change and timely coordination matters. Whether you need ongoing virtual assistance, customer support coverage, appointment scheduling, or help keeping daily operations organized, I’m ready to contribute. Let’s discuss what you need help with and how I can support your team.