Binta Muftah A.
Customer Support Specialist |Data Annotation | Research Scientist
Customer‑focused professional with experience supporting diverse groups across retail, ambassador roles, and clinical environments. I’m known for clear, reliable, and empathetic communication whether helping customers, guiding students, or supporting patients during clinical procedures. I quickly understand people’s needs, resolve issues confidently, and explain complex information in a way that feels simple and human. My background in Microbiology and Biomedical Science strengthens my accuracy, attention to detail, and structured problem‑solving. I’m skilled at following detailed protocols, identifying patterns, and working with precision in fast‑moving, high‑stakes settings. Adaptable, calm, and consistently professional, I bring strong judgement, organisation, and a people‑first mindset to every task, ensuring work that is thorough, dependable, and aligned with project goals.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $79
Billed in all: $2,204$2.2k
$40 in the last 6 months
Earnings, last 30 days
Skill rankings: Top 34% in IT Management
Ranked by MRR among everyone on Upwork with the skill.
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- #291AI Model Development558 freelancers · 🇬🇧 #6Top 52%🇬🇧#6 of 16
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- #398Scientific Writing1,037 freelancers · 🇬🇧 #22Top 38%🇬🇧#22 of 62
- #408Problem Resolution837 freelancers · 🇬🇧 #6Top 49%🇬🇧#6 of 16
- #1,295Customer Experience2,788 freelancers · 🇬🇧 #16Top 46%🇬🇧#16 of 55
- #1,326Office 3653,328 freelancers · 🇬🇧 #25Top 40%🇬🇧#25 of 78
- #1,358Data Annotation2,301 freelancers · 🇬🇧 #27Top 59%🇬🇧#27 of 54