Layla A.

Bilingual Virtual Assistant and Customer Support Specialist with hands-on experience supporting healthcare organizations, agents, and clients in fast-paced remote environments. I specialize in customer service, scheduling, insurance verification, and administrative support. I have experience working with high call volumes while maintaining professionalism, empathy, and accuracy. In my previous roles supporting healthcare companies and virtual clinics, I assisted patients and agents with applications, policy information, appointment scheduling, and insurance eligibility verification while maintaining strict HIPAA compliance. I am highly organized, adaptable, and comfortable using multiple systems at once while communicating clearly with clients and team members. Services I can help you with: • Customer Support (Phone, Chat, Email) • Virtual Assistant Tasks • Appointment Scheduling & Calendar Management • Insurance Verification • CRM Updates & Data Entry • Patient Support & Intake • Call Handling & Follow-ups • Administrative Support • Spanish ↔ English Communication Tools & Skills: • CRM Systems • Remote Call Platforms • Microsoft Office / Google Workspace • Appointment Scheduling Systems • Insurance & Healthcare Documentation • High-volume call handling • Bilingual Communication (English & Spanish) I am committed to providing reliable support, clear communication, and a positive experience for every client and customer. If you’re looking for someone organized, professional, and experienced in remote support, I’d be happy to help your business run smoothly.