Romer V.

I'm a results-driven professional with 10+ years of experience across Procurement, Risk Operations, Virtual Assistance, Customer Support, and Technical Support. I specialize in process-driven, detail-oriented work that requires accuracy, strong communication, and excellent decision-making. ⭐ Procurement & Order Management (End-to-End) Most recently, I worked as a Procurement Specialist at SwagUP, handling the complete order lifecycle—from processing purchase orders in Salesforce to coordinating with vendors, approving proofs, managing FIHD requirements, and resolving cross-department issues. I ensure every order moves smoothly, deadlines are met, and client expectations are delivered flawlessly. Procurement Skills: ✔ Salesforce PO Processing ✔ Vendor Management & Communication ✔ Proof Review / Approval ✔ Email Management (Front, Gmail) ✔ Handling Firm In Hands Date (FIHD) & Event Deadlines ✔ Re-push Order Updates in Salesforce ✔ Google Sheets Reporting ⭐ Risk Operations / Dispute Analyst (Fintech: CHIME & CURRENT) (End-to-End) I have extensive experience working with two major fintech companies, handling Regulation E and Non-Reg E disputes, fraud investigations, and chargeback processing. I investigate fraud patterns such as ATO hallmarks, behavioral history, prior funding activity, geolocation mismatch, EMV denials, and more. I manage the entire dispute cycle—from initial claim review to chargebacks, representments, rebuttals, and compliance checks. Risk & Disputes Expertise: ✔ Reg E, Non Reg E & Reg Z Compliance ✔ Unauthorized Transactions (UT), Error Allegations (EA), ATM disputes ✔ Fraud Pattern Identification & Trend Analysis ✔ Chargebacks via VISA DPS ✔ Merchant Representment Review ✔ Pre-Arbitration Decisions ✔ Rebuttals & RFD Review ✔ High accuracy & strong case documentation Tools: VISA DPS, LEAN Adjustment Hub, Inspector, Morty, Galileo, Zendesk, Google Sheets, Excel. ⭐ General Virtual Assistant (E-commerce / Shopify Stores) Worked for multiple Shopify brands including WonderGears and 5DArtist, handling day-to-day operations such as customer support, order fulfillment, listing management, supplier communication, chargebacks, and admin tasks. E-commerce & VA Expertise: ✔ Customer Support (Email, Phone, Messenger) ✔ Freshdesk, Gorgias, ReAmaze ✔ Shopify Order Processing & Product Listing ✔ ShipStation Fulfillment ✔ AliExpress / CJ Dropshipping Ordering ✔ PayPal, Stripe & Square Chargeback Handling ✔ Facebook Page Moderation & Responses ✔ Creating Manuals, Chatbots & Flowcharts ✔ Admin Tasks: Data Entry, Reports, Spreadsheets Tools: Shopify, ShipStation, Freshdesk, CJ Dropshipping, AliExpress, Loox, Sellbrite, Videofy, Trello, Infinity, Facebook, Google Sheets, Excel. ⭐ Technical Support (IT & Telecom) I also bring years of experience in the BPO industry supporting major clients like Lexmark, Comcast, and Norton. I handled troubleshooting, ticketing, escalation management, porting issues, and guided customers through technical resolutions. Technical Support Skills: ✔ Printer troubleshooting (Laser/MFP) ✔ Internet/Phone/Cable activation & issues ✔ Tier 2 Support ✔ Escalation handling ✔ Ticketing, email & phone support ✔ Creating work orders, PM kit requests, and reports Tools: Siebel, ACS, Comtract, BTS, IMS, Safari Switches, Grandslam, Einstein, MS Excel. 🌟 Why Hire Me? ✔ 10+ years of cross-functional experience ✔ Strong analytical, investigative, and problem-solving skills ✔ Excellent communication and documentation ✔ Fast learner, highly organized, and reliable ✔ Proven track record in fintech, e-commerce, and operations ✔ Able to work with minimal supervision and deliver results accurately If you’re looking for a Procurement Specialist, Disputes Analyst, Virtual Assistant, Customer Support Specialist, or Technical Support professional, I’d be happy to help your team succeed.