Victor Dave L.

Objective Experienced BPO professional with a strong background in non-voice customer service, retention, and financial technology accounts. Comfortable resolving customer issues through chat and email with empathy, accuracy, and professionalism, while maintaining compliance and meeting performance goals. Professional Summary Customer-focused BPO professional with over 5 years of experience in customer support and retention, and 3 years supporting FinTech accounts. Experienced in resolving customer concerns through chat and email with empathy, accuracy, and professionalism-reliable team player with a strong understanding of compliance, data privacy, and customer satisfaction.