Reyson M.

Bilingual (Spanish/English) sales and customer support professional with 4+ years of experience helping clients over the phone, email, and chat, and closing sales through trust and follow-up. I've managed client portfolios of 60 to 100 clients at Scotiabank and conducted onboarding at Thryv. I met with each client regularly, identified what they needed, and recommended the right products, plans, or upgrades. That experience taught me to sell by listening first, and it's how I build long-term relationships. I also worked as a Legal Virtual Assistant at a U.S. law firm, supporting a criminal and family defense attorney. I handled client communication, scheduling, document collection, and case file organization, often with people going through stressful situations. I know how to stay calm, empathetic, and professional, and how to keep sensitive information confidential. How I can help you: Inbound and outbound phone support and sales Client intake and lead follow-up Customer support by phone, email, and chat Appointment scheduling and calendar management Data entry and CRM / case management records Spanish/English support and bilingual communication Why work with me: Native Spanish speaker, advanced English Reliable, detail-oriented, and comfortable working to targets Coachable: I follow processes exactly and apply feedback right away Experience with U.S. clients and U.S. business hours I'm available for long-term work. Send me a message with what you need, and I'll reply promptly.