Londy B.

Customer Service & Sales Representative

Customer Service & sales representative with over 2 years of experience in inbound and outbound call handling, virtual training, and performance coaching. Recognized for meeting and exceeding KPIs, providing accurate information and offering high-quality customer support. Strong ability to assess customer needs, determine proper call handling (direct resolution, transfer, or follow-up), and maintain accurate database records. High English proficiency (C1) and strong skills in communication, organization, and customer experience.