Amiel Nikko H.

Need support that keeps customers happy AND protects your revenue? I'm a customer support specialist with 5+ years of experience in e-commerce and payments, with a rare extra skill: I can handle your chargebacks too. CUSTOMER SUPPORT (my main service) • Email, chat, and phone support • Order, shipping, refund, and payment inquiries • Zendesk / helpdesk management and ticket follow-up • Clear, friendly, professional written English • Handling upset customers and escalations calmly CHARGEBACK & FRAUD SUPPORT (my specialty add-on) • Chargeback representment for Shopify and PayPal • Evidence gathering and dispute response writing • Deadline tracking and fraud/order review WHY WORK WITH ME • 5+ years across e-commerce, gaming/fintech, and international accounts • Available 30+ hrs/week, flexible for US hours • Never misses a dispute deadline, with weekly reports • Clear written English, calm with difficult customers TOOLS: Zendesk, Richpanel, Gorgias, Shopify, PayPal, Google Docs, Microsoft Excel Message me with your platform and ticket volume, and I'll tell you how I can help.