Aniece M.

Customer Support Specialist | Shopify & E-commerce Support | Gorgias

I am a detail-oriented Customer Support Specialist with over 10 years of experience in client communication, problem-solving, and service-driven roles. I specialize in supporting e-commerce businesses through Shopify platforms, CRM systems, and multi-channel customer support. I have hands-on experience working with Shopify stores, handling order management, tracking updates, customer inquiries, refunds, and product-related issues. I also use CRM tools such as Gorgias to manage and resolve customer support tickets efficiently across email, chat, and social media. I am confident working in fast-paced environments where accuracy, speed, and professionalism are essential. I focus on delivering clear communication, resolving issues quickly, and ensuring a positive customer experience that reflects the brand. I am flexible with working hours and able to adapt quickly to new systems, tools, and workflows. I am always open to learning and improving my skills to meet client needs. Core strengths include: * Shopify store support (orders, refunds, tracking, customer inquiries) * E-commerce customer service across email, chat & social media * Gorgias CRM ticket management * Strong written and verbal communication * Fast-paced customer support handling * Problem-solving and customer satisfaction focus