Arlene Mae M.

I help e-commerce businesses deliver fast, professional, and reliable customer support through email and chat. I can handle day-to-day customer inquiries involving orders, shipping, tracking, refunds, cancellations, subscriptions, account questions, replacements, and product concerns. I’m comfortable working with Shopify and Gorgias and following a company’s policies, tone, and processes to make sure customers receive clear and helpful answers. My approach is simple: understand the customer’s issue, provide the right solution, and make the interaction feel professional and easy. I can support your team with: • Email and live chat customer support • Shopify order and customer management • Gorgias ticket management • Order status and shipping questions • Tracking and delivery issues • Refunds, cancellations, and subscription requests • Replacement and missing-item requests • Customer account questions • Escalating issues when needed • Following SOPs and maintaining a consistent brand voice I’m a good fit for e-commerce brands that need someone dependable to take ownership of customer conversations and keep their support inbox organized. If you need a customer support who can communicate clearly, follow instructions, and treat your customers with care, I’d be happy to help.