Gabriel G.

Experienced IT professional with over 10 years of experience in IT support, service desk operations, and remote technical assistance. I support businesses and teams with both technical and operational needs, helping systems, tools, and day-to-day workflows run smoothly. Strong background in troubleshooting, customer support, and cross-team collaboration, with a focus on clear communication and reliable follow-through. I’m comfortable working in structured ticket-based environments as well as handling administrative and coordination tasks that support operations. Skilled with Microsoft tools, Microsoft 365, macOS, iOS, ticketing systems, SOP creation, and process documentation. I’m detail-oriented, adaptable, and quick to learn new platforms, making me effective in both IT support and virtual operations roles.