Yannah Marie J.

I help businesses deliver smooth customer experiences by combining responsive customer support with accurate order processing and reliable payment/transaction tracking. I’m detail-oriented, process-driven, and focused on reducing errors, improving turnaround time, and keeping records clean and audit-ready. Core Skills *Customer Service & Support -Handling customer inquiries via email, chat, and phone -Providing clear, accurate product/service information *Resolving complaints and escalations professionally -Order Processing & Fulfillment Support -Processing customer orders accurately and efficiently -Updating customers with order confirmations and status updates -Managing cancellations, refunds, replacements, and returns *Payments Handling & Transaction Recordkeeping -Handling customer payments and confirming payment status -Maintaining detailed logs of transactions (payments, refunds, adjustments) -Ensuring accurate financial records through careful data entry and validation *Administrative & Clerical Support -Answering phone calls and responding to emails promptly -Managing inbox organization, tagging, and follow-ups -Documenting processes and maintaining organized records *Email and Mailing Campaign -Validating and verifying email lists through ZeroBounce to reduce bounce rates and improve campaign performance. -Creating, scheduling, and optimizing email marketing campaigns through Constant Contact. -Executing postcard mailing campaigns through Postcard Mania and Ballpoint to support marketing outreach. What You Can Expect Clear communication and fast response times Accurate, well-documented work with attention to detail Dependable support that follows your SOPs and brand voice A proactive approach—flagging issues before they become problems If you’re looking for a reliable support partner who can handle customers, process orders, manage payments, and keep transaction records accurate and organized, I’d love to help. Send me a message with your workflow and tools, and I’ll tell you exactly how I can support your business and get started right away.