Sheila Mae R.
Customer Support Ecommerce | Disputes & Chargeback Specialist
I’m a customer-focused professional specializing in e-commerce support, Shopify order management, PayPal disputes, and chargeback resolution. I help businesses resolve customer concerns, manage payment issues, and maintain smooth operations with accuracy and professionalism. My expertise includes: - Shopify & E-commerce Support - Customer Service & Email Management - PayPal | Shopify Disputes & Chargebacks - Order Tracking, Returns & Refunds - Transaction Review & Fraud Prevention I’m committed to providing reliable support, protecting business interests, and ensuring a positive customer experience through clear communication, attention to detail, and effective problem-solving.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6.4k
Billed in all: $11,612$12k
$1.6k in the last 6 months
Across 5 contracts
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Finance & Banking Chatbot
Ranked by MRR among everyone on Upwork with the skill.
- #5Finance & Banking Chatbot66 freelancers · 🇵🇭 #3Top 8%🇵🇭#3 of 28
- #28In-App Subscription175 freelancers · 🇵🇭 #3Top 16%🇵🇭#3 of 11
- #51Ecommerce Purchase Tracking302 freelancers · 🇵🇭 #5Top 17%🇵🇭#5 of 27
- #64Alternative Dispute Resolution316 freelancers · 🇵🇭 #35Top 20%🇵🇭#35 of 164
- #67PayPal394 freelancers · 🇵🇭 #31Top 17%🇵🇭#31 of 123
- #139Ecommerce Order Fulfillment755 freelancers · 🇵🇭 #91Top 18%🇵🇭#91 of 376
- #149Ecommerce Store Setup1,009 freelancers · 🇵🇭 #13Top 15%🇵🇭#13 of 51
- #170Fraud Detection629 freelancers · 🇵🇭 #127Top 27%🇵🇭#127 of 400