Fony Teja K.

✅ 𝐏𝐫𝐨𝐛𝐥𝐞𝐦 𝐒𝐨𝐥𝐯𝐞𝐫 | 𝐂𝐫𝐢𝐭𝐢𝐜𝐚𝐥 𝐓𝐡𝐢𝐧𝐤𝐞𝐫 | 𝐈𝐧𝐝𝐞𝐩𝐞𝐧𝐝𝐞𝐧𝐭 𝐆𝐞𝐭𝐭𝐢𝐧𝐠 𝐭𝐨𝐨 𝐦𝐚𝐧𝐲 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐜𝐨𝐦𝐩𝐥𝐚𝐢𝐧𝐭𝐬, 𝐫𝐞𝐟𝐮𝐧𝐝 𝐫𝐞𝐪𝐮𝐞𝐬𝐭𝐬, 𝐝𝐚𝐦𝐚𝐠𝐞𝐝 𝐨𝐫 𝐢𝐧𝐜𝐨𝐦𝐩𝐥𝐞𝐭𝐞 𝐨𝐫𝐝𝐞𝐫𝐬, 𝐨𝐫 𝐖𝐈𝐒𝐌𝐎 𝐦𝐞𝐬𝐬𝐚𝐠𝐞𝐬? 𝐂̲𝐫̲𝐢̲𝐭̲𝐢̲𝐜̲𝐚̲𝐥̲ ̲𝐭̲𝐡̲𝐢̲𝐧̲𝐤̲𝐢̲𝐧̲𝐠̲ is essential in ecommerce CS: 𝐢𝐧𝐯𝐞𝐬𝐭𝐢𝐠𝐚𝐭𝐞 𝐞𝐚𝐜𝐡 𝐜𝐚𝐬𝐞 → 𝐟𝐢𝐧𝐝 𝐭𝐡𝐞 𝐫𝐨𝐨𝐭 𝐜𝐚𝐮𝐬𝐞 → 𝐜𝐡𝐨𝐨𝐬𝐞 𝐚 𝐟𝐚𝐢𝐫 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧. Beyond customer support, I can handle your 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐬𝐨𝐮𝐫𝐜𝐢𝐧𝐠 𝐚𝐧𝐝 𝐝𝐚𝐢𝐥𝐲 𝐞𝐜𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬. suppliers, orders, listings, fulfillment, and shipment follow-ups. 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝘄𝗶𝘁𝗵 𝗠𝗲? 🔹 10+ Years in E-commerce – Running and managing my own fashion online store 🔹 Top Rated | 100% Job Success – Proven performance on Upwork 🔹 Supplier + Customer Side Experience – I understand both sides of ecommerce operations 🔹 China Sourcing Experience – Alibaba, 1688, Taobao & Made-in-China 🔹 Shopify Experience – Orders, fulfillment, listings & daily store operations 🔹 English · Mandarin · Indonesian – Easier communication with customers and suppliers 𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗪𝗶𝘁𝗵 ✔ Customer inquiries & complaint handling ✔ Returns, refunds & replacements ✔ Order tracking & shipment follow-up ✔ Shopify orders & fulfillment ✔ Product listing & catalog management ✔ China product sourcing & supplier communication ✔ Supply Chain & Supplier comparison – price, MOQ & shipping terms ✔ Indonesia sourcing – Shopee, Tokopedia, Lazada, Blibli & TikTok ✔ Google Sheets & Excel reporting 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸 ✔ Follow customer cases until they’re resolved ✔ Keep pending orders and shipments from being forgotten ✔ Communicate directly with suppliers and follow up when needed ✔ Keep listings, orders and daily operations organized ✔ Flag problems early instead of waiting for them to become bigger issues Let me handle your daily ecommerce work while you focus on growing your business.