Calista O.

If scheduling issues, incomplete patient intake forms, insurance delays, and administrative backlogs are slowing down your practice, I help create systems that keep operations organized and patients supported. As an Registered Nurse and Medical Virtual Assistant, I provide comprehensive administrative and operational support to physicians, specialty clinics, telehealth providers, women's health practices, and growing healthcare organizations. My goal is simple: reduce administrative burden, improve patient experience, and allow providers to focus on patient care. 🔹 Patient Scheduling & Practice Operations I help practices maintain organized schedules while ensuring patients receive timely communication and follow-up. My experience includes: • Appointment scheduling and rescheduling • Calendar management and provider schedule coordination • Procedure and surgery scheduling support • Patient appointment confirmations and follow-up • Patient intake tracking and completion • Coordination of annual visits, follow-up visits, and procedures • Scheduling workflow development and optimization • Operations queue management and task tracking Through structured scheduling systems and proactive follow-up, I help reduce scheduling conflicts, improve patient flow, and enhance operational efficiency. 🔹 Patient Communication & Care Coordination As an Registered Nurse, I understand the importance of professional and compassionate patient communication. I provide support with: • Inbound and outbound patient calls • Patient portal communication • Appointment coordination • Patient education follow-up • Prescription refill requests • Procedure preparation communication • Referral coordination • Patient concern escalation and provider communication I ensure patients feel informed, supported, and connected throughout their care experience. 🔹 Medical Administrative Support & Chart Preparation I assist providers by ensuring charts are accurate, organized, and ready before appointments. Services include: • Chart preparation and review • Intake form management • Medical record organization • Demographic and insurance review • EHR/EMR documentation • Medical history updates • Medication and allergy reconciliation • Insurance information collection • Medical document management My attention to detail helps providers spend less time searching for information and more time caring for patients. 🔹 Insurance Verification & Prior Authorization Support I continue to provide insurance and authorization support including: • Insurance eligibility and benefits verification • Prior authorizations • Diagnostic testing authorizations • Medication authorizations • Authorization follow-up • Appeals and denial support • Insurance documentation review • Revenue cycle support 🔹 EHR/EMR Systems Experienced with: • Tebra (Kareo) • Athenahealth • Epic • eClinicalWorks • Practice Fusion • TherapyNotes • SimplePractice • Dentrix Additional tools: • Google Workspace • Microsoft Office • Microsoft Excel • Secure document management systems 🔹 Results I Consistently Deliver • Managed 40–80 patient interactions weekly • Coordinated patient scheduling and procedure workflows • Maintained highly accurate medical documentation • Improved intake completion and chart readiness • Supported insurance verification and authorization processes • Reduced administrative bottlenecks through workflow optimization • Enhanced patient communication and scheduling efficiency 🔐 Why Providers Work With Me ✔ RN with healthcare operations experience ✔ HIPAA-compliant workflows ✔ Strong patient communication skills ✔ Detail-oriented and highly organized ✔ Experience supporting growing medical practices ✔ Proactive problem-solving and follow-through ✔ Strong understanding of clinical and administrative workflows 🏥 Ideal Clients • Women's Health Practices • OB/GYN & Gynecology Clinics • Specialty Medical Practices • Primary Care Clinics • Mental Health Providers • Telehealth Organizations • Dental Practices • Multi-Provider Medical Groups If you need a dependable Medical Virtual Assistant who understands patient scheduling, chart preparation, practice operations, insurance workflows, and healthcare communication, I am ready to become a valuable extension of your team. 📩 Click "Invite to Job" or send me a message outlining your current challenges, and I will provide a clear plan to help streamline your practice operations and improve patient experience.