Roselene Mae H.
Customer Service | Collections/Billing Specialist | Virtual Assistant
Results-driven Virtual Assistant, Billing & Collections Specialist with 9+ years of experience supporting high-volume operations across BPO and B2B environments. Proven track record of recovering revenue, resolving complex billing issues, and optimizing administrative workflows through strong client communication and problem-solving skills. Recognized for handling 80–100+ daily interactions, improving collection rates, and maintaining 100% accurate records while delivering excellent customer experience. Highly reliable, detail-oriented, and experienced in remote support, vendor coordination, and confidential data handling
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $6k
Billed in all: $6,770$6.8k
$2k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 12% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
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