Larissa S.

Customer Success Lead | Client Retention & Growth I’m a senior Client Success and Account Management professional with experience managing international client relationships, driving retention, coordinating cross-functional teams, and improving client-facing processes across remote and fast-paced environments. My experience goes beyond traditional Customer Success. I combine client relationship management, account growth, performance marketing, business development, and operations to create stronger client partnerships and more effective delivery. I have worked directly with clients, leadership, and internal teams across North America, Latin America, and Europe, managing client communication, onboarding, account reviews, performance discussions, escalations, and retention risks. I’m particularly strong at: ✔ Leading and strengthening client relationships ✔ Identifying retention risks and proactively addressing them ✔ Driving account growth and identifying new opportunities ✔ Coordinating remote, cross-functional teams ✔ Creating structure around client communication and follow-up ✔ Translating complex information into clear, actionable insights ✔ Managing escalations and solving problems before they become bigger issues ✔ Improving processes, workflows, and client experience ✔ Using AI and automation to increase team efficiency and scalability My background in performance marketing and Meta advertising also allows me to understand the business and performance side of client accounts, not just the relationship side. I’ve worked closely with media buyers, creatives, CRM specialists, automation teams, and leadership to ensure client expectations and business objectives remain aligned. I’m a multilingual professional, fluent in English, Portuguese, and Spanish, with intermediate French, and I’m comfortable working with international clients and distributed teams. At this stage of my career, I’m looking for opportunities where I can take greater ownership of Customer Success strategy, team coordination, client retention, account growth, and operational improvement. I believe great Customer Success leadership is about more than keeping clients satisfied. It’s about building a strong team, creating scalable processes, anticipating problems, protecting relationships, and turning client success into business growth. If you’re looking for a Customer Success leader who combines strategic thinking with hands-on execution, I’d love to connect.