Margaux S.

Trained as an engineer, I have been supporting SMEs from various industries for over 5 years in analyzing their processes and implementing effective solutions. I translate business goals into clear, efficient, and easy-to-use systems that work in real-world daily operations. 🏭 Industries I’ve worked with: - Technology: business incubators, digital transformation experts - Consulting: strategy, financial management - Recruitment: staffing agencies, specialized firms - Construction: foundation, excavation, house lifting - Retail: convenience stores - Healthcare: clinical research organizations - Others: housing cooperatives, wine distributors, chimney services, water treatment, and various professional services. 🛠️ How I can help you: BUSINESS ANALYSIS - Understand and clarify your business needs - Model your processes (BPMN) - Identify improvement opportunities and prioritize what truly creates value Main expertises: CRMs (client and contact management, leads, deals, pipeline structuring, data organization and optimization) and Project Management Systems (pipeline structuring, data organization and optimization) SOFTWARE RECOMMANDATION - Assessment of whether Zoho is truly the right fit for your organization. I will not recommend Zoho if I believe it is not suitable or profitable for you. In some cases, the right solution is optimizing and restructuring your existing tools, rather than changing software. FUNCTIONAL ANALYSIS & ARCHITECTURE - Design software architecture adapted to your daily operations - Model business workflows and functional steps - Structuring CRMs (clients, leads, deals, pipelines, data flows,etc.) and Project Management Systems (pipelines, hierarchy between projets, task lists, task, etc.) ZOHO IMPLEMENTATION - Configuration and Customization of apps: CRM, Projects, Books, Expense, Sign, Recruit, Desk, Contracts, WorkDrive, Flow, etc. - Tailored training & Support - Set up automation and integration between applications PROJECT MANAGEMENT Do you have strong technical experts but struggle to align them with your or your client expectations? -I can collaborate with clients, technical teams, and contractors to ensure continuous alignment with client needs, or yours. 🎯How I work: - HONESTY: I prioritize cost-effective solutions that reduce complexity and avoid unnecessary custom development. My goal is to help you build systems your team can own, understand, and evolve independently, without long-term reliance on a consultant or heavy maintenance. - PROACTIVE COMMUNICATION: I communicate openly and regularly throughout the project to ensure we stay aligned, from business goals to technical decisions and deliveries. - ALIGNMENT : By combining strong business analysis skills with hands-on Zoho expertise, I connect business needs to technical execution, delivering solutions that are practical, scalable, and built to last. -- MY APPROACH IN BRIEF -- Simplified processes, functional tools, and a structure that supports long-term growth. Looking to improve your processes or optimize your Zoho ecosystem? I’d be happy to discuss your needs and propose a practical and sustainable solution.