Yahya Essam Mohamed Mohamed H.
Customer Support & Call Center Ops | 24/7 Multilingual Teams
I manage scalable Call center operations at Reach Flex, overseeing a team of over 100 agents providing 24/7 multilingual support. We support clients across multiple industries including homeservices (solar, roofing, HVAC,..) ,Travel, Automotive, Banking, Real Estate, Energy, Media & Communication, Retail, and Technology. My experience includes managing large teams across multiple time zones, implementing structured workflows, quality assurance processes, and performance tracking. Our operations cover voice, email, and chat support, ensuring timely and professional customer interactions. Reach Flex is built to scale and adapt to client needs efficiently.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $2.8k
Billed in all: $6,273$6.3k
$946 in the last 6 months
Across 4 contracts
Across 9 contracts
Earnings, last 30 days
Skill rankings: Top 15% in Translation
Ranked by MRR among everyone on Upwork with the skill.
- #13Streaming Platform67 freelancers · 🇪🇬 #1Top 19%🇪🇬#1 of 1
- #37Hosting Online Meetings118 freelancers · 🇪🇬 #1Top 31%🇪🇬#1 of 1
- #90Warm Leads354 freelancers · 🇪🇬 #7Top 25%🇪🇬#7 of 16
- #351Candidate Sourcing1,417 freelancers · 🇪🇬 #5Top 25%🇪🇬#5 of 14
- #362Sales Operations1,136 freelancers · 🇪🇬 #8Top 32%🇪🇬#8 of 19
- #372Call Center Management1,271 freelancers · 🇪🇬 #20Top 29%🇪🇬#20 of 53
- #378HR & Business Services1,631 freelancers · 🇪🇬 #2Top 23%🇪🇬#2 of 12
- #390Staff Recruitment & Management1,476 freelancers · 🇪🇬 #3Top 26%🇪🇬#3 of 15