Rocio Alejandra M.

I bring a strong work ethic and genuine dedication to everything I do, with a focus on efficiency, organization, and meeting deadlines. With over six years of experience in the BPO industry, I have held roles including Customer Service Representative, Quality Assurance Agent, Team Lead, and Intake Specialist. These experiences have given me a well-rounded skill set and a solid understanding of service excellence and team performance. I am motivated to take on new opportunities where I can apply my expertise while continuing to grow professionally. I also own a small business where I manage Facebook and Instagram pages, respond to all incoming messages, coordinate logistics, oversee marketing ads, handle budgeting and basic accounting, and maintain administrative records and compliance.