Sheila O.

Are you're looking for a Customer Support Specialist who doesn't just reply to customers but truly understands how to build loyalty, minimize workload, and protect your business, you're in the right place. With 5+ years of experience in Customer Service, I specialize in handling email, live chat support, and managing overall admin tasks for E-commerce/Drop Shipping brands. My expertise goes beyond just responding to tickets, I focus on providing strategic solutions that enhance customer satisfaction while aligning with company policies. 🔹 How I Can Help Your Business: ✔Retention Focused and Efficient Support ✔Business Policy Protection ✔ Customer Email & Chat Support ✔ Order Processing & Dispute Resolution ✔ Escalation Management ✔ Managing Social Media ✔ Managing Shopify & PayPal Disputes ✔ Data Entry & Admin Tasks ✔ Proactive Support 🔹 Tools I’m Proficient In: Gorgias | Zendesk | Freshdesk | Shopify | Salesforce | PayPal Business | Meta | Live Agent | Slack | Google Workspace | Microsoft Apps | Pro6 🔹Why Hire Me? 📍I don’t just provide customer support, I take ownership of your customer experience, ensuring every interaction strengthens your brand and drives long-term success. My approach is not just about solving problems but finding opportunities to enhance customer satisfaction, improve workflows, and protect your business. 📍I believe in mutual success when your business thrives, so do I. That’s why I’m committed to delivering high-quality service, helping you minimize workload, retain customers, and scale your operations seamlessly. ✅ Available for full-time, part-time, or project-based work ✅ Fast learner & adaptable to new tools/systems ✅ Committed to maintaining high response rates and quality service Thank you for visiting my profile. I am available to jump on a call at any time so we can discuss how to elevate your customer experience and reduce operational stress.