Laura F.

Hi! I’m Laura, a bilingual (English/Spanish) adaptable and results driven Property Management and Customer Service professional with experience supporting rental operations, client experience, and day to day business coordination in fast paced environments. I currently manage operations across short term rentals, long term residential leases, and student housing, ensuring smooth communication between owners, tenants, guests, and vendors while maintaining high standards of service and compliance. My approach blends structure with empathy. I focus on problem solving, clear communication, and proactive support so nothing falls through the cracks. What I Can Support You With: 🏠 Property Management Operations: Tenant and guest communication, rent tracking and follow ups, lease coordination, move ins and move outs, and issue resolution. 💬 Customer Service & Client Experience: Handling inquiries, resolving concerns, managing sensitive situations, and creating a positive experience all parties involved. 🔧 Vendor & Maintenance Coordination: Scheduling repairs, following up with contractors, tracking maintenance requests, and ensuring work is completed properly and on time. 🗂️ Administrative & Operational Support: Email and calendar management, document organization, data entry, reporting, and keeping property records accurate and updated. 📊 Quality & Process Improvement: Workflow analysis, quality checks, compliance monitoring, and improving operational systems to increase efficiency and service standards. 🌍 Clear Communication: Strong interpersonal and organizational skills, with a professional, calm, and reliable approach to daily operations. 🎯 Detail Oriented & Proactive: Self motivated, organized, and committed to meeting deadlines while supporting your business goals. Why Work With Me? I don’t just complete tasks, I help stabilize and improve operations. Whether you manage a few units or a growing portfolio, I work as an extension of your team, handling communication, coordination, and backend organization so you can focus on growth and strategy. Every client is different, so I tailor my support to your workflow, systems, and priorities. Let’s connect!