Miriamae Pauline D.

I'm an operations coordinator with hands-on experience across short-term rental operations, real estate admin support, healthcare coordination, and e-commerce — focused on the behind-the-scenes work that keeps teams running without constant follow-up. I help business owners build clear systems, maintain accurate documentation, and improve day-to-day workflows so they can focus on growing their business. Operations & Workflow Support - I map out processes, create SOPs, build organized documentation, and set up light systems that reduce manual work and prevent things from slipping through the cracks. Not heavy technical builds — just practical, organized workflows with light automation touches that teams can actually use and maintain. STR & Real Estate Operations - Two years supporting staycation and Airbnb-style properties — including subleasing coordination, guest messaging, calendar management, listing updates, cleaner and maintenance coordination, owner reporting, lease and tenant communication, and building handoff-ready SOPs that property managers can rely on day-to-day Healthcare Admin & Coordination - Experienced in healthcare administrative coordination — patient scheduling, intake processes, and documentation workflows in a HIPAA-sensitive environment. Accurate, organized, fast paced, and detail-focused. E-Commerce Operations - Hands-on experience running e-commerce operations end-to-end — product listing and catalog management, order tracking, fulfillment coordination, supplier/vendor sourcing, and customer communication. What makes me easy to work with: • Independent and self-managed - I'm self-sufficient keep work moving without needing constant check-ins • Sets up light automations and documented workflows so teams run with less manual follow-up • Comfortable across Airbnb and OTA dashboards, PMS environments (Guesty/Hostaway), pricing tools like PriceLabs, automation & ops platforms including ClickUp, Asana, Airtable, Notion, Trello, GHL, Zapier and Make, and business tools including Google Workspace, Microsoft 365, Slack, Shopify, Stripe, Calendly, Loom, Canva — quick to adapt to whatever a team uses. • Flexible availability across different time zones Key deliverables: • SOP Development & Process Documentation • ClickUp workspace setup and cleanup • Reporting dashboards, KPI tracking and weekly ops updates • Task and project coordination • CRM Management & Database Maintenance • Research support and data organization • Product listing and catalog management • Order tracking and fulfillment coordination • Vendor research and procurement support • Healthcare administrative support • General admin and business ops operations support If you’re looking for someone who can bring structure to day-to-day operations, improve documentation, and keep projects organized while leveraging AI tools to work more efficiently — that's what I do. Available to start immediately and open to starting with a small paid test project to ensure we’re a great fit.