Francise Nichole M.

Customer Service & Tech Support | Asana, Email Management, Database

I am a detail-oriented Customer Service Representative with strong Financial Technology back-office experience, supporting payment operations, account management, and transaction processing in fast-paced environments. I specialize in processing and validating financial transactions, maintaining accurate records, resolving account and payment issues, and ensuring compliance with internal controls and SOPs. I work closely with front-office and support teams to deliver efficient, accurate, and secure service. Core strengths: - FinTech back-office support & transaction processing - Account reconciliation, data validation, and record maintenance - CRM and internal system management - Resolving payment discrepancies and customer inquiries - Strong attention to detail, compliance, and data security I’m reliable, quick to learn new systems, and committed to delivering accurate results while maintaining high service standards.