Ana Marie A.
Customer Support | Shopify | Gorgias | Email Support | E-commerce VA
EXPERIENCED SUPPORT FOR HIGH-GROWTH ECOMMERCE BRANDS I am an experienced Customer Service professional with over 4 years of expertise in delivering top-tier support for premium brands. I specialize in turning frustrated customers into loyal ones by providing fast, empathetic, and accurate solutions. I am a self-motivated learner, committed to your team’s growth, and ready to handle your store's operations so you can focus on scaling. My Expertise: • Shopify Management: Expert at handling refunds, tracking, and order edits. • Helpdesk Mastery: Highly proficient in Gorgias and Zendesk. • Issue De-escalation: Proven ability to resolve upset customer inquiries efficiently.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $3.1k
Billed in all: $3,964$4k
$1k in the last 6 months
Across 4 contracts
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 23% in Shopify
Ranked by MRR among everyone on Upwork with the skill.
- #33ShipStation102 freelancers · 🇵🇭 #21Top 32%🇵🇭#21 of 59
- #353Order Management1,128 freelancers · 🇵🇭 #188Top 31%🇵🇭#188 of 562
- #367Email1,368 freelancers · 🇵🇭 #181Top 27%🇵🇭#181 of 514
- #491Freshdesk1,321 freelancers · 🇵🇭 #269Top 37%🇵🇭#269 of 621
- #606Gorgias1,588 freelancers · 🇵🇭 #367Top 38%🇵🇭#367 of 895
- #673Customer Care2,153 freelancers · 🇵🇭 #280Top 31%🇵🇭#280 of 730
- #1,996Zendesk5,908 freelancers · 🇵🇭 #1,096Top 34%🇵🇭#1,096 of 2,921
- #2,155Ecommerce8,441 freelancers · 🇵🇭 #552Top 26%🇵🇭#552 of 1,718