Imran J.
Customer Service Manager | Complaints Manager | Account Manager
I have over 11 years of experience in the international banking and car rental industries, specializing in account management and customer service leadership. My background includes successfully managing complaints and enhancing client satisfaction at esteemed organizations while overseeing a sales pipeline valued at $5.2 million. I prioritize efficient issue resolution and continuous skill development for my teams, ensuring they stay current with industry trends. My collaborative approach has allowed me to implement technical solutions that generated significant cost savings for clients. If you are seeking an experienced professional who can elevate your customer service strategies and improve operational efficiency, let’s connect and discuss how I can support your business objectives.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $13k
Billed in all: $18,133$18k
$13k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 4% in Customer Care
Ranked by MRR among everyone on Upwork with the skill.
- #15Key Account Management264 freelancers · 🇬🇧 #1Top 6%🇬🇧#1 of 10
- #22Customer Experience Management Software165 freelancers · 🇬🇧 #1Top 13%🇬🇧#1 of 6
- #26Complaint Management355 freelancers · 🇬🇧 #2Top 7%🇬🇧#2 of 15
- #81Customer Care2,153 freelancers · 🇬🇧 #3Top 4%🇬🇧#3 of 33
- #83Customer Engagement1,530 freelancers · 🇬🇧 #3Top 5%🇬🇧#3 of 40
- #178Client Management2,926 freelancers · 🇬🇧 #5Top 6%🇬🇧#5 of 81
- #227Account Management3,086 freelancers · 🇬🇧 #9Top 7%🇬🇧#9 of 78
- #1,852Customer Service37,167 freelancers · 🇬🇧 #16Top 5%🇬🇧#16 of 377