Maria Isabel M.
Ops Manager - VA | KPI, SOP, Calendar management, Google, Slack
Operations Manager with 8 years of experience leading teams of 300+ staff and 15 supervisors. Expertise in performance management, process optimization, and client relationship building. Delivered 20% efficiency gains and 10% cost reductions through continuous improvement initiatives. Proficient in CRM and collaboration tools including HubSpot, Slack, Zendesk, and Zoho. Immediately available for Operations Manager or Chief of Staff roles. Key Skills * Leadership * Team Management * Performance Management * Continous Improvement Operational Efficiency * Cost Reduction * Client Relationship Management * Strategic Planing & Execution Process Optimization * Quality Control * CRM & Collaborations Tools * Slack / Zoom / Google Drive * Zoho / Zendesk PandaDoc * Data-Driven Decision Making
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.9k
Billed in all: $13,065$13k
$4k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 7% in Canva
Ranked by MRR among everyone on Upwork with the skill.
- #10PandaDoc78 freelancers · 🇨🇴 #1Top 13%🇨🇴#1 of 2
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- #95Zoom Video Conferencing725 freelancers · 🇨🇴 #4Top 13%🇨🇴#4 of 16
- #105KPI Metric Development775 freelancers · 🇨🇴 #8Top 14%🇨🇴#8 of 42
- #247Customer Care2,153 freelancers · 🇨🇴 #9Top 11%🇨🇴#9 of 68
- #375Slack3,033 freelancers · 🇨🇴 #10Top 12%🇨🇴#10 of 69
- #378Zoho CRM2,793 freelancers · 🇨🇴 #5Top 14%🇨🇴#5 of 20