Adilene V.
Customer Success Manager
I specialize in elevating customer experiences through data-driven strategies and effective onboarding processes. With six years of experience Customer Service and Customer Success, I focus on contract renewals, value-based selling, and fostering long-lasting executive relationships. I leverage tools like Gainsight, Salesforce, and ChurnZero to measure KPIs and drive actionable insights that enhance user adoption and satisfaction. My expertise includes solution building, project management, and implementing process improvements tailored to client needs. If you are seeking to optimize your customer journey and achieve measurable success, I would love to discuss how I can contribute to your team’s goals. Let's connect and explore the possibilities for your project.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $30k
Billed in all: $46,655$47k
$15k in the last 6 months
Earnings, last 30 days
Skill rankings: Top 0.29% in Phone Communication
Top 1% in 4 of 6 skills, ranked by MRR among everyone on Upwork with the skill.
- #9Operations Analytics328 freelancers · 🇺🇸 #5Top 3%🇺🇸#5 of 110
- #19Phone Communication6,538 freelancers · 🇺🇸 #12Top 0.29%🇺🇸#12 of 590
- #39Account Management3,086 freelancers · 🇺🇸 #17Top 1%🇺🇸#17 of 474
- #52Technical Support11,267 freelancers · 🇺🇸 #12Top 0.46%🇺🇸#12 of 607
- #75Sales9,827 freelancers · 🇺🇸 #39Top 0.76%🇺🇸#39 of 1,248
- #128Customer Service37,167 freelancers · 🇺🇸 #42Top 0.34%🇺🇸#42 of 3,160