Rubi M.

Bilingual Customer Success Lead | Sales & Data Operations Specialist

Bilingual Customer Success Specialist | Support Lead | Data Operations Are you looking for a professional who combines high-level empathy with technical precision? I am a Native Bilingual (English & Spanish) specialist with over 9 years of experience in customer-facing roles. I focus on delivering an "upbeat" and intuitive customer experience while maintaining the high productivity standards required in remote environments. I am 100% remote-ready with a dedicated, quiet home office and a high-speed ethernet connection. How I can support your business: Customer Excellence & Success: I don't just "answer calls"—I anticipate needs. My background in high-tier hospitality and remote support allows me to provide a proactive service experience that increases client satisfaction and loyalty. Leadership & Quality Assurance: As a former Supervisor, I successfully moved my team from the lowest-ranked to #1 company-wide by focusing on call quality, clear communication, and empathetic coaching. Data Integrity & Technical Support: I have a meticulous eye for detail. I am experienced in auditing technical reports, managing CRM hygiene in Salesforce, and monitoring team KPIs through Tableau. Revenue Support & Growth: While my primary focus is service, I have a proven track record in sales and upselling. I am comfortable handling high-volume outreach (averaging 160+ calls/day) and identifying opportunities to add value to the customer’s journey. Technical Toolkit: Salesforce, Tableau, Microsoft Excel, Google Suite, Okta, and Slack. I am a "Foundations for Success" certified leader who believes that clear communication and a positive attitude are the keys to a successful remote partnership. I am ready to bring my energy and precision to your support or operations team. Let’s connect to discuss how I can help you provide world-class service to your clients!