Rachelle Ann C.

Quality Analyst | Dispute Support | Customer Service

With over 10 years of experience in the BPO industry specializing in Customer Service, plus 2 years as a Quality Analyst, I bring a strong foundation in client communication, process improvement, and performance standards. I am now offering my expertise as a Virtual Assistant, helping businesses streamline operations and deliver outstanding customer experiences. Here’s how I can support your business: ✔ Email & Chat Support ✔ Customer Service Management ✔ Quality Assurance & Call/Chat Evaluation ✔ Inbox & Ticket Management ✔ Administrative Support ✔ Data Entry & Documentation ✔ SOP Creation & Process Improvement In addition to my BPO background, I completed hands-on training in GoHighLevel (GHL), where I developed skills in CRM setup, marketing automation, workflow creation, sales funnel building, and pipeline management. I have practical experience setting up automated email and SMS sequences, appointment booking systems, and lead management workflows. My combined experience in operations, quality assurance, and CRM automation allows me to help businesses streamline processes, improve customer engagement, and drive better results. Clear communication matters to me—let’s work together to support your business and lighten your workload.