Rachel M.

Efficient and dedicated customer service professional with over 7 years of experience** in call centers, technical support,back office and virtual assistance. Skilled in managing high volumes of calls, chats, and escalations while maintaining exceptional customer satisfaction. Proven ability to troubleshoot technical issues, handle refunds, lead generation ,manage internal documentation, and perform appointment setting. Goal-oriented, adaptable, and fluent in English—committed to delivering top-tier service in fast-paced environments.