Alyssa J.

Customer Service & Tech Support | Fraud Analyst | Back Office Support

I provide the critical bridge between high-level security and high-quality customer support. With 2+ years of experience in dynamic, fast-paced environments, I specialize in managing the complexities of fraud analysis, identity verification, and technical troubleshooting without sacrificing the user experience. I am a detail-oriented problem solver driven by data integrity and pattern recognition. From conducting deep-dive root cause analysis to navigating sensitive KYC/AML workflows, I ensure that your operations remain secure while your customers remain supported. Core Competencies: Fraud & Security: Expert in detection, prevention, and identity verification (KYC/AML) using tools like Persona and Socure. Technical Support: Highly proficient in Zendesk, Gorgias, Freshdesk, and Richpanel, with a focus on escalation management and technical troubleshooting. Operational Integrity: Skilled in SOP development, logistics, and data integrity to improve team efficiency. Platform Mastery: Extensive experience with subscription and checkout management tools like Recharge and Checkout Champ. I am a critical thinker who thrives in fast-paced, dynamic environments. I pride myself on my adaptability and my ability to handle sensitive cases with both speed and precision. Let’s connect to discuss how I can help secure your platform and elevate your customer support experience.