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Elsamwal M.

Elsamwal M.

Customer Support Specialist | Email, Chat & Operations Support

I am a dedicated Customer Support Specialist with hands-on experience supporting international clients in fast-paced, service-driven environments. In addition to customer service, I have strong administrative and operations support experience, including scheduling, coordination, reporting, and cross-team communication. I have worked in multicultural environments across Egypt, the UAE, and Sudan, which has strengthened my communication skills and adaptability. I am calm under pressure, highly organized, and committed to delivering reliable and professional support.

🇪🇬Cairo, Egypt$9/hr90% JSSSince Jan 2026

Earnings and projects

MRR (estimate)as of Oct 22
≈$870

An estimate from an earlier read

World#54,300 / 412k
🇪🇬Country#645 / 6,384
Revenue, last 30 days
—

Read daily since Oct 7, under 30 days

Total earnings
$8k

Billed in all: $8.6k

World#215,410 / 412k
🇪🇬Country#2,781 / 6,384
Per project
$8k

$5.2k in the last 6 months

World#21,048 / 412k
🇪🇬Country#175 / 6,384
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇪🇬Country#1,858 / 6,384
Projects in all
1
0% fixed100% hourly
World#360,671 / 412k
🇪🇬Country#5,638 / 6,384

Earnings, last 30 days

$8.6k+$444 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$8,000$8,250$8,500$8,750No dataOct 8Oct 23Nov 7

No data since Oct 21, 2026.

Skill rankings: Top 13% in Local Operations

Ranked by MRR among everyone on Upwork with the skill.

  1. #28Local Operations217 freelancers · 🇪🇬 #4Top 13%
  2. #72Booking Management System424 freelancers · 🇪🇬 #3Top 17%
  3. #98Complaint Management355 freelancers · 🇪🇬 #3Top 28%
  4. #1,248Phone Support5,089 freelancers · 🇪🇬 #16Top 25%
  5. #2,567Online Chat Support11,527 freelancers · 🇪🇬 #38Top 22%
  6. #3,243Email Support14,954 freelancers · 🇪🇬 #41Top 22%
  7. #4,084Customer Support20,101 freelancers · 🇪🇬 #56Top 20%
  8. #7,773Data Entry53,630 freelancers · 🇪🇬 #61Top 14%