Justin Omri D.

𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 & 𝘼𝘿𝙈𝙄𝙉 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 | 𝙊𝙋𝙀𝙍𝘼𝙏𝙄𝙊𝙉𝙎 | 𝙏𝙍𝘼𝙄𝙉𝙄𝙉𝙂 & 𝘿𝙀𝙑𝙀𝙇𝙊𝙋𝙈𝙀𝙉𝙏 💼 13+ Years of Professional Support Experience 📈 Operations • Customer Service • Administrative Support 🏅 Lean Six Sigma Yellow Belt Certified 𝙒𝙃𝘼𝙏 𝙄 𝘽𝙍𝙄𝙉𝙂 𝙏𝙊 𝙏𝙃𝙀 𝙏𝘼𝘽𝙇𝙀 👇🏻 👇🏻 👇🏻 Highly organized and detail-oriented Operations Customer Support, and Training professional with over 13 years of experience supporting customers, facilitating training programs/classes, managing administrative operations, and driving service excellence. Skilled in CRM platforms, virtual facilitation, quality coaching, and process improvement. Recognized for strong communication skills, attention to detail, and the ability to deliver exceptional support while helping teams develop and succeed in fast-paced environments. ✅ 𝙏𝙍𝘼𝙄𝙉𝙄𝙉𝙂 & 𝘿𝙀𝙑𝙀𝙇𝙊𝙋𝙈𝙀𝙉𝙏 • New Hire Training & Onboarding • Virtual Facilitation (Zoom, Google Meet, Microsoft Teams, Skype) • Communications & Soft Skills Training • Coaching & Performance Development • Quality Assurance & Feedback Delivery • Process Documentation & Knowledge Transfer ✅ 𝘾𝙐𝙎𝙏𝙊𝙈𝙀𝙍 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 & 𝘾𝙊𝙈𝙈𝙐𝙉𝙄𝘾𝘼𝙏𝙄𝙊𝙉 • Zendesk • Salesforce • CRM & Ticketing Systems • Slack, Zoom, Skype, Teams, Symphony • Phone & Chat Support • Avaya & Virtual Phone Systems ✅ 𝘼𝘿𝙈𝙄𝙉𝙄𝙎𝙏𝙍𝘼𝙏𝙄𝙑𝙀 𝙎𝙐𝙋𝙋𝙊𝙍𝙏 • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Drive, Gmail, Google One) • Calendar & Email Management • Documentation & Reporting With my broad skill set, keen attention to detail, and steadfast commitment to excellence, I’m confident I can surpass your expectations. Let me be your trusted partner in achieving your business goals. If you’re ready to offload the admin tasks that are holding you back from enjoying life and scaling your business, let’s chat. 🤙 🟢 If you’re sold and think I’m a good fit. 💬 Drop a personalized message and let me know. ☎️ What time works best for you for a discovery call? Talk soon, cheers! Justin