Regina B.

I help businesses deliver fast, professional customer support while keeping their operations organized and running smoothly. With over 2 years of experience in customer-facing roles and administrative support, I specialize in managing customer communication, handling inquiries efficiently, and maintaining accurate records to support daily operations. I focus on clear communication, proper documentation, and making sure no task or customer request is overlooked. Here’s how I can support your business: 🔹 Customer Support & Experience • Email & live chat support • Inbound inquiry handling • Complaint resolution & escalation • Order tracking & e-commerce support • CRM documentation and case tracking 🔹 Virtual Assistance & Administrative Support • Inbox and calendar management • Meeting scheduling & coordination • CRM updates & contact organization • Data entry & spreadsheet tracking • Task coordination across teams • Document formatting & file management I have hands-on familiarity with tools such as HubSpot, Zendesk, Freshdesk, Google Workspace, Microsoft Office, Trello, Slack, Calendly, Airtable and ChatGPT through personal learning and practice, and I am confident in my ability to quickly adapt to new systems and workflows in a professional setting. I work well independently in remote environments, communicate proactively, and understand the importance of confidentiality and professionalism when representing a brand. If you're looking for a dependable professional who can manage both customer interactions and operational tasks without constant supervision, I’m ready to support your growth.