Mona E.

Customer Support professional with strong experience across customer service, retention, training, quality support, and team leadership within fast-paced international accounts. I started my career as a customer service agent, where I handled dissatisfied and high-risk customers, resolved complex issues, and rebuilt trust to prevent cancellations. Through consistent performance and strong communication skills, I grew into program and leadership responsibilities. I currently work as a Team Leader, supporting teams through onboarding, daily coaching, performance improvement, and client communication. I have hands-on experience in account launching, training multiple batches, handling escalations, supporting quality standards, and building a calm, supportive team culture while maintaining strong results. My background allows me to contribute effectively in Customer Support, Retention, Quality Support, Training, and Team Leadership roles.