Joshua J.

I help companies turn broken customer experiences into revenue-generating, AI-powered growth engines. I am a Director of Product at PosiGen with more than 10 years of experience building and scaling customer experience platforms, contact centers, and digital channels for companies like Siemens, Sunrun, and high-growth SaaS and energy organizations. My work sits at the intersection of AI, product strategy, and revenue operations, helping businesses increase conversions, reduce friction, and automate what used to require entire teams. I specialize in: Customer journey mapping and CX transformation AI-powered chat, lead capture, and automation Contact center optimization (chat, phone, email, bots) Sales funnel and demand-waterfall design Digital channel and self-service strategy Data-driven product and operations leadership At Siemens, I led the rollout of AI-driven demand and engagement tools that tripled sales-ready opportunities while improving agent efficiency and response times. At PosiGen, I drive customer-facing digital products and AI assistants that improve satisfaction, reduce service costs, and scale without adding headcount. Whether you need: A CX audit A new AI chatbot or lead funnel A contact center or support operation rebuilt Or a product roadmap for growth I bring enterprise-grade strategy with startup-speed execution. If your customer experience is leaking revenue, I can help you fix it. Let’s build something that actually converts.