Jordan A.Private profile: Upwork shows its earnings only to signed-in members, so we check it every few weeks, not daily. MRR here is a rough estimate (Upwork's six-month earnings ÷ months active). Last read Oct 30, 2026.

I’m a Project Manager and Customer Success professional who helps growing businesses streamline operations, onboard clients smoothly, and deliver exceptional customer experiences. With 10+ years of experience across SaaS, digital services, and client-facing operations, I specialize in turning complex workflows into organized, scalable systems. I’ve led cross-functional teams, managed enterprise and mid-market client portfolios, built onboarding and implementation processes, and created internal playbooks that improve efficiency, retention, and communication. I thrive in roles where I bridge the gap between clients, internal teams, and technology, ensuring projects stay on track, clients feel supported, and systems run smoothly. What I do best: • Project and implementation management for SaaS and service-based businesses • Client onboarding and customer success strategy • Workflow and process optimization • CRM and system setup (HubSpot, ClickUp, Asana, Notion) • Internal documentation, SOPs, and knowledge base creation • Executive and client-facing communication • Administrative and operations support Let’s build better systems, smoother projects, and happier clients together.