Joanalyn C.

Customer Service Professional

I’m a customer service representative who has a lot of years of experience in different industries including telecommunications, financial investments and credit cards. I have worked with customer support via call, chat and email. What I Do: Provide immediate answers to customer questions about their account. Guide customers on different options to improve usage of their account whether it’s investment or credit cards handling. Resolve technical concerns on a timely manner. Handle escalations for complicated matters. Relevant Skills: Excellent verbal and written communication skills Drive for immediate resolution Microsoft Office Proficient Time Management Interpersonal Communication Skills