Maria Fernanda D.
Customer Service & Tech Support | Email Management, Management Skills
Hi!I’m Maria, a bilingual Virtual Assistant and Customer Support professional with 4+ years of experience working remotely with international teams. My background includes fraud investigations, dispute resolution, scam prevention, and transaction reviews, as well as high-volume customer support via chat, email, and voice. I’m highly detail-oriented and experienced in working under SLA and KPI-driven environments. I also provide administrative and virtual assistance support, including inbox management, reporting, documentation, and CRM updates. If you need reliable, security-focused support with excellent communication skills, I’m ready to help.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $4.8k
Billed in all: $7,004$7k
$2.4k in the last 6 months
Across 2 contracts
Earnings, last 30 days
Skill rankings: Top 16% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #73Meeting Scheduling378 freelancers · 🇨🇴 #3Top 19%🇨🇴#3 of 12
- #79Document Management System337 freelancers · 🇨🇴 #3Top 23%🇨🇴#3 of 15
- #872Calendar Management4,894 freelancers · 🇨🇴 #28Top 18%🇨🇴#28 of 110
- #912Email Management4,968 freelancers · 🇨🇴 #15Top 18%🇨🇴#15 of 79
- #5,011Virtual Assistance29,113 freelancers · 🇨🇴 #134Top 17%🇨🇴#134 of 697
- #5,165Administrative Support27,851 freelancers · 🇨🇴 #83Top 19%🇨🇴#83 of 413
- #7,976Customer Service37,167 freelancers · 🇨🇴 #159Top 21%🇨🇴#159 of 828
- #8,388Data Entry53,630 freelancers · 🇨🇴 #120Top 16%🇨🇴#120 of 645