Michele H.

I help small businesses and growing teams turn messy operations into systems that actually scale. For 6+ years at Allianz Technology, I built services from the ground up — process frameworks, service catalogs, cost models, and operational documentation rolled out across teams in 20+ countries. I know what breaks when a business grows too fast, and I know how to fix it. What I build for clients: → SOPs and process documentation people will actually read and follow → Workflow design that cuts repetitive work from your team's day → Service catalog and service description development → Business process analysis and redesign → IT operations structure for teams growing faster than their systems Native German speaker, fluent in English. Work with clients across Europe and internationally. Let's build something that actually works.